Team Lead, Care Management (Healthcare AI)

Location: Remote, must be based in the United States and able to work ET/CT hours; periodic travel to practice sites or Chamber offices may be required.

Company

hirify.global is rebuilding cardiology operations with clinical expertise, technology, data, operational tools, and AI-supported care for physicians, patients, and payers.

What you will do

• Lead daily operations for a cross-functional care team of Community Health Workers, Medical Assistants, Pharmacy Technicians, and RNs.
• Run team huddles, manage task queues and assignments, address coverage gaps, and oversee the patient voicemail inbox.
• Conduct weekly 1:1s, coach staff on documentation, call handling, protocols, attendance, and performance.
• Monitor call quality, contact rates, documentation accuracy, KPIs, staffing status, and escalations.
• Manage rosters, coverage matrices, schedules, timecards, agency coordination, and invoice reconciliation.
• Identify and implement measurable improvements to call scheduling, task routing, documentation flow, and operational execution.

Requirements

• 3+ years supervising predominantly remote frontline teams in healthcare operations, care management, or care coordination.
• Direct experience managing outbound member or patient outreach teams, including contact rates, call quality, and high-volume workflows.
• Experience managing timecards, attendance, performance coaching, and teams of 6+ workers.
• Proficiency with CRM and care management platforms such as HubSpot, Salesforce, EHR systems, or similar tools.
• Strong written and verbal communication skills, with the ability to deliver direct and constructive feedback.
• Knowledge of HIPAA and comfort handling protected health information; ability to adapt quickly as programs evolve.

Nice to have

• Experience building or scaling teams in a startup or high-growth environment.
• Experience managing staffing-agency workers or working in value-based care, managed care, or population health.
• Background as a Community Health Worker, Medical Assistant, or LPN with supervisory experience.
• Experience with Community Health Worker programs, motivational interviewing, cardiology, cardiovascular care coordination, or chronic disease management.
• Bilingual English/Spanish communication skills.

Culture & Benefits

• Remote work with periodic travel to practice sites or Chamber offices.
• Work closely with Clinical, Care Operations, Product, and leadership teams.
• Operate according to values of low ego, empathy, courage, ownership, and grit.
• Build and improve care operations in an evolving, high-growth environment.