Customer Analytics Specialist (AI)

Location: Remote, with current and continuing unrestricted right to work in the United States of America required

Company

hirify.global is partnering with an organization evolving from logistics services into technology-enabled services using technology, data, and AI.

What you will do

• Build and maintain customer health scores using order frequency, dispute rate, response time, fill rate satisfaction, and other indicators.
• Produce at-risk account reports, churn propensity models, renewal dashboards, and expansion insight reports.
• Analyze market share, wallet share, service behavior, SLA upgrade opportunities, and customer value for QBRs.
• Maintain connections between internal databases, CRM systems, and BI tools such as Power BI and Tableau.
• Automate dashboard refreshes and threshold-based alerts for Account Managers and Customer Success Managers.
• Lead AI adoption for analytics, implement self-service prompts and query interfaces, and validate AI-generated insights.

Requirements

• 8+ years of experience as a BI Analyst, Data Analyst, or Analytics Specialist; Power BI experience is preferred.
• Experience in logistics, supply chain, distribution, or e-commerce fulfillment; spare parts experience is strongly preferred.
• Proficiency in Power BI or Tableau and experience connecting to ERP or WMS data sources.
• Working knowledge of Python, pandas, and basic statistics.
• Familiarity with CRM data structures, including HubSpot, Salesforce, or Pipedrive.
• Must have the current and continuing right to work in the United States of America without restrictions or expirations.

Culture & Benefits

• Remote full-time position.
• Direct collaboration with customer-facing teams, operations, IT, and executive stakeholders.
• Success is measured through reduced red health-score accounts, lower manual data-extraction effort, and on-time automated reporting.