8 дней назад
Operations Intelligence & Performance Insights Expert (AI)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Operations Intelligence & Performance Insights Expert (AI) (Telecommunications/Operations Analytics): Defining operational KPIs and building real-time dashboards and reporting frameworks for tower infrastructure, service delivery, and customer operations with an accent on data quality, service assurance, and predictive analytics. Focus on translating operational use cases into AI and automation capabilities, identifying root causes and anomalies, and driving data-informed improvements across European markets.
Location: Lisbon, Portugal; hybrid model with 2 days per week in the Lisbon office and 3 days remote
Company
’s Vantage Towers business operates tower infrastructure supporting Europe’s sustainable digital transformation and telecommunications connectivity.
What you will do
- Define, implement, and continuously improve operational KPIs for tower operations, infrastructure operations, and customer services.
- Design and maintain real-time dashboards using Apache Superset or equivalent BI tools to monitor service performance, incidents, availability, and environmental conditions.
- Provide analytical support for incident management, service assurance, capacity planning, forecasting, scenario analysis, benchmarking, and predictive analytics.
- Lead operational reporting frameworks, data models, quality controls, and governance across group and local markets.
- Define customer-facing KPIs, SLAs, and performance reporting while supporting customer onboarding and continuous service improvement.
- Translate operational analytics requirements into AI, automation, and Operational Intelligence platform capabilities and roadmap priorities.
Requirements
- Bachelor’s or Master’s degree in Telecommunications Engineering or a comparable field.
- At least 5 years of experience in operations analytics, service delivery, NOC/TOC operations, or telecommunications infrastructure.
- Strong expertise in KPI definition, implementation, lifecycle management, operational analytics, and service assurance.
- Hands-on experience with BI and analytics tools such as Apache Superset, Power BI, or Tableau, including dashboard design and data visualization.
- Experience with large operational datasets, data models, APIs, and integrations across OSS, monitoring, service management, and operational platforms.
- Fluent English at C1 level is mandatory.
Nice to have
- Understanding of GenAI models and AI agents for KPI commentary, anomaly detection, insight generation, and automated analytics.
- Familiarity with natural-language querying, automated report generation, predictive analytics, and AI-assisted root-cause analysis.
- Experience designing or contributing to automated reporting and operational insight pipelines.
Culture & Benefits
- Hybrid work with three remote days and two office days per week.
- Company laptop, mobile plan, and mobile device.
- Meal allowance, seven additional vacation days, nursery subsidy, and parental leave support.
- LinkedIn Learning, individual professional development support, and international career opportunities.
- Pension plan, health insurance, family insurance co-payment, and life insurance.
- Multicultural environment focused on accountability, respect, teamwork, trust, and collaboration.
Hiring process
- Usually includes two or three interview rounds before an offer.
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