Lead Customer Journey Manager (Data & AI Transformation)

Location: Bristol, United Kingdom; hybrid, with at least two days per week or 40% of working time at the Bristol office

Company

hirify.global is transforming data capabilities across its Corporate & Institutional Banking division to improve customer outcomes and build data and AI-enabled financial services.

What you will do

• Lead the definition and optimisation of end-to-end client and colleague journeys.
• Translate customer, business and regulatory needs into prioritised Data, Analytics and AI use cases.
• Define journey, process, data and integration maps covering systems, controls, dependencies and data flows.
• Shape data requirements, critical business entities, metrics and strategic data products for reporting, analytics and AI.
• Embed data stewardship practices covering ownership, definitions, quality, lineage, controls and regulatory obligations.
• Orchestrate cross-functional delivery across product, technology, engineering, data, architecture, operations, risk and change teams.

Requirements

• Significant experience leading complex end-to-end journey transformation using Data, Analytics and AI.
• Strong expertise in data stewardship, data ownership, business terminology, critical data elements, quality standards, lineage and controls.
• Experience connecting business and journey requirements to authoritative data sources and strategic data products.
• Strong analytical judgement and the ability to evaluate value, feasibility, customer benefit, commercial impact and delivery risks.
• Extensive experience working with Product Owners and multidisciplinary teams on propositions, roadmaps, backlogs and technology decisions.
• Proven ability to influence senior stakeholders and create alignment across business, product, operations, engineering, data, architecture, risk and change.

Culture & Benefits

• Hybrid working with flexibility in office attendance and working patterns where reasonable adjustments are required.
• Commitment to diversity, equity and inclusion, workplace adjustments and accessible recruitment.
• Pension contribution of up to 15% and an annual performance-related bonus.
• Share schemes, including free shares, and adaptable lifestyle benefits.
• 30 days of holiday plus bank holidays, wellbeing initiatives and parental leave policies.

Hiring process

• Apply for job ID 163868 through the hirify.global careers process.
• Reasonable adjustments are available throughout recruitment to reduce or remove barriers.