Complaints and Data Rights Administrator (Fintech)

Location: London/Kent, United Kingdom; hybrid work with regular office attendance

Company

hirify.global is a fintech company building technology for consumer finance products including loans, credit cards, and car finance across the UK and US markets.

What you will do

• Manage DSARs and other data rights requests from receipt through closure while tracking statutory deadlines.
• Coordinate with Operations, Product, Engineering, and Complaints to locate and compile customer data.
• Review and redact sensitive data, protect third-party information, and apply relevant exemptions.
• Maintain accurate records of requests, decisions, and rationale for auditability.
• Communicate request statuses and outcomes clearly and professionally to customers.
• Escalate complex or high-risk requests and improve DSAR processes, procedures, and tooling, including the use of AI.

Requirements

• Strong organisational skills for managing a high-volume caseload against strict deadlines.
• Excellent attention to detail when reviewing and redacting sensitive personal data.
• Confidence working across multiple internal systems to locate, extract, and compile customer data.
• Clear written communication and the ability to explain data rights and outcomes in plain English.
• Sound judgement when applying exemptions and escalating complex or high-risk requests.
• Knowledge of UK GDPR, the Data Protection Act 2018, and relevant ICO guidance.

Nice to have

• Experience handling DSARs, erasure, rectification, portability, or other data rights requests in a regulated environment.
• Experience with redaction tools and case management systems.
• Knowledge of financial services data, including loans, cards, and auto-finance.
• Experience liaising with the ICO or handling escalated data protection complaints.

Culture & Benefits

• Hybrid schedule with optional home working on Mondays and Fridays; in-office collaboration from Tuesday through Thursday.
• Private health insurance and a fully stocked office kitchen.
• Best-in-class compensation, including equity.
• Inclusive and open workplace in London.

Hiring process

• Initial phone call with a team member.
• Exercise demonstrating an approach to handling a DSAR case.
• Assessment of UK GDPR and data rights knowledge, followed by an onsite interview with the team.