Senior Account Manager, Enterprise (Fintech)

Location: Munich, Germany; hybrid work model with 3 days per week in-office

Company

Airwallex provides integrated payments, business accounts, spend management, treasury, and embedded finance solutions for global businesses.

What you will do

• Manage a portfolio of strategic enterprise customers and grow gross profit through retention, renewals, upsells, and cross-sells.
• Build and execute strategic account plans covering customer objectives, stakeholders, risks, renewals, and 12–18-month growth opportunities.
• Lead commercial negotiations, business reviews, escalations, onboarding, and complex customer initiatives.
• Build trusted relationships with senior commercial, finance, operations, product, and technology stakeholders.
• Coordinate customer initiatives across Sales, Product, Solutions Engineering, Operations, KYC, Onboarding, Legal, and Customer Success.
• Maintain CRM records, opportunity tracking, forecasts, and customer feedback for product and go-to-market improvements.

Requirements

• 8+ years of sales or account management experience with complex enterprise or strategic customer relationships.
• Proven success retaining and growing existing accounts through renewals, upsell, cross-sell, or other expansion motions.
• Experience managing multi-stakeholder relationships and engaging senior commercial, finance, operations, product, or technology leaders.
• Strong commercial, communication, negotiation, escalation-management, and cross-functional collaboration skills.
• Experience in fintech, payments, financial services, B2B SaaS, or another technology environment with complex products.
• Native German and English fluency required; 3 days per week in-office in Munich.

Nice to have

• Experience with payments, FX, cross-border payments, treasury, cards, embedded finance, or financial infrastructure products.
• Experience with API-enabled products, strategic account planning, QBRs, executive business reviews, and C-level stakeholders.
• Data-driven account management, forecasting, renewal planning, and strong CRM discipline.
• Curiosity, resilience, and an entrepreneurial mindset in a fast-growing environment.

Culture & Benefits

• Opportunity to build the DACH Enterprise team and shape its go-to-market strategy as an early regional hire.
• Work on a global payments and financial platform with international colleagues.
• Significant scope for career growth into team leadership as the enterprise motion scales.
• Competitive base salary, commission, and equity in an $11B company.