Chief of Staff - Strategy & Operations (Telecom)

Location: Worldwide; remote. Working hours follow the Cyprus time zone.

Company

International A2P SMS aggregator serving clients and partners across Europe, the CIS, and MENA with a 50-person team.

What you will do

• Translate company targets into operating plans with actions, owners, deadlines, and follow-ups.
• Analyze margin, volumes, client portfolios, pipeline, and cost-base data, then provide recommendations to the CEO.
• Build and maintain a live leadership board covering projects and commitments across all functions.
• Run weekly and monthly operating rhythms and leadership meetings focused on decisions and follow-through.
• Redesign commercial flows, quoting, client handovers, and escalations across Sales, AM/CSM, Carrier Operations, Finance, Legal, and Tech.
• Lead cross-functional projects from problem definition through delivery and measured impact, including organizational design, hiring, onboarding, and CEO-level materials.

Requirements

• Strong project and program management experience, with the ability to drive several parallel workstreams to completion.
• Analytical depth, including comfort with BI tools and spreadsheets and the ability to read and interpret a P&L.
• Ability to influence teams and senior leaders without formal authority.
• Direct, structured written and verbal communication and a self-starting approach.
• Business-fluent English required; Russian is useful for internal work.

Nice to have

• Telecom or A2P messaging experience; strong consulting, PMO, or Chief of Staff experience from another industry is also relevant.
• Hands-on experience with HubSpot, Notion, Power BI, or Superset automations.
• Daily use of AI and the ability to build agents for reporting, follow-ups, data preparation, and routine coordination.

Culture & Benefits

• Remote work from anywhere in the world.
• Direct reporting to the CEO and close involvement in company-level decisions.
• High-velocity environment with substantial organizational change and cross-functional exposure.
• International client and partner network across Europe, the CIS, and MENA.