Customer Success Specialist (Blockchain)

Location: Lisbon, Portugal; fully remote

Company

hirify.global provides a blockchain analytics platform supporting compliance, financial crime prevention, and cryptocurrency-related workflows.

What you will do

• Manage the end-to-end customer relationship from onboarding through renewals and expansion.
• Conduct regular business reviews and check-ins to track client health, platform usage, and satisfaction.
• Represent customer needs internally by collaborating with Product, Sales, and Support to resolve issues and improve the platform.
• Deliver tailored training sessions and product walkthroughs for clients with different levels of technical expertise.
• Identify upsell and cross-sell opportunities and collaborate with Sales Executives to convert them.
• Track engagement metrics, address churn risks, and maintain account plans and interaction records in HubSpot.

Requirements

• English proficiency is required; fluency in additional languages is a strong advantage.
• 3+ years of experience in Customer Success, Account Management, or another client-facing role in fintech, SaaS, or compliance technology.
• Working knowledge of blockchain fundamentals, cryptocurrency markets, or financial crime compliance, including AML/KYC.
• Strong communication and presentation skills, including the ability to explain complex technical concepts clearly.
• Proactive, organised, and data-driven approach to managing a portfolio of accounts.
• Comfort working in a remote-first, fast-paced environment and supporting clients in European markets.

Nice to have

• Experience with crypto exchanges, financial regulators, or banks.
• Knowledge of regional regulatory frameworks.
• Experience using HubSpot CRM.

Culture & Benefits

• Fully remote, remote-first working environment.
• Fast-paced work at the intersection of technology, compliance, finance, and blockchain.
• Opportunity to support clients across European markets.