Application Analyst - Maestro Care - HIM - Level 1 or 2 (Epic)

Location: Durham, North Carolina, United States

Company

hirify.global provides patient care and develops enterprise information technology solutions for healthcare operations.

What you will do

• Design, develop, deploy, test, and support Maestro Care EHR applications for Health Information Management and revenue cycle workflows.
• Support HIM modules including Release of Information, Legal Medical Record, Document Templates, Identity, Chart Correction, Deficiency Tracking, Chart Tracking, and Break the Glass.
• Analyze workflows, data, reports, and technical issues to guide application design and build decisions.
• Coordinate with Epic and other application teams on implementations, upgrades, bug fixes, enhancements, and deployment tasks.
• Provide business-hours and after-hours support, including participation in a 24/7 production on-call rotation.
• Assist with training, documentation, knowledge transfer, and communication between application teams, service desk staff, trainers, super users, and end users.

Requirements

• Bachelor's degree in a related clinical or technical field, or four years of equivalent technical experience.
• Level 1: at least one year of related experience; Level 2: at least three years of related experience.
• Epic proficiency in a technical or application support area within the timeline defined by Maestro Care policies and procedures.
• Experience with revenue cycle operations, Legal Medical Record workflows, technical support, or healthcare information systems is strongly recommended.
• Ability to troubleshoot, test, document, and support Epic applications and participate in an on-call rotation.
• North Carolina clinical licensure or certification is required when applicable.

Nice to have

• Experience with Epic HIM, revenue cycle operations, LMR workflows, reporting, and application build.
• Experience developing test plans, analyzing release notes, and supporting monthly updates, upgrades, and regulatory changes.

Culture & Benefits

• Work in a healthcare technology environment focused on patient care, innovation, collaboration, diversity, excellence, and safety.
• Support clinics and healthcare customers across Duke Health through virtual and on-site assistance.
• Participate in Epic training through classroom, virtual, or self-directed learning, with associated projects and exams.
• Contribute to continuous improvement of healthcare workflows, documentation, and application functionality.