Application Analyst III - Strategic Growth, Expansion and Enablement (AI)

Location: Durham, North Carolina, United States

Company

Duke Health Technology Solutions develops and manages enterprise information technology solutions for hirify.global, including cloud computing and artificial intelligence initiatives in healthcare.

What you will do

• Support Management Services Organization setup, optimization, expansion, and implementation planning.
• Coordinate cross-functional initiatives across operational, revenue cycle, clinical, virtual care, digital, AI, and automation workstreams.
• Gather requirements, establish timelines, manage dependencies, and monitor risks, issues, and action items.
• Develop project documentation, including work plans, status reports, process maps, meeting notes, and deliverable trackers.
• Assess current-state workflows and support future-state designs that improve efficiency, scalability, and consistency.
• Coordinate readiness, onboarding, implementation, and transition activities for new markets, service lines, and growth relationships.

Requirements

• Bachelor’s degree in business, healthcare administration, public health, nursing, finance, or a related field.
• Five or more years of experience in healthcare operations, revenue cycle, clinical operations, project management, consulting, or business process improvement.
• Experience coordinating cross-functional initiatives with multiple stakeholder groups and competing priorities.
• Working knowledge of healthcare operations, clinical workflows, and revenue cycle functions.
• Strong project coordination, analytical, organizational, problem-solving, written, verbal, and interpersonal communication skills.
• Proficiency with Microsoft Office applications and project tracking tools.

Nice to have

• Experience with MSO structures, physician practice management, ambulatory operations, virtual care, digital enablement, or healthcare expansion.
• Knowledge of Lean, Six Sigma, or change management frameworks.
• Experience with EHR, practice management, revenue cycle, and reporting platforms.
• Background in implementation planning, operational readiness, post-acquisition integration, or service line expansion.

Culture & Benefits

• Work in a healthcare technology environment focused on compassionate care, innovation, collaboration, and belonging.
• Support initiatives that expand virtual care access, strengthen service lines, and improve financial outcomes.
• Collaborate with Duke Health leaders, business partners, internal teams, and external stakeholders.