Spa Operations Manager (Hospitality)

Location: Las Vegas, NV, USA. Onsite role with availability for weekends, all shifts, and schedule changes based on business demands.

Company

hirify.global operates Wynn Las Vegas, a luxury resort with spa, salon, hotel, and guest services.

What you will do

• Manage day-to-day spa operations and serve as Spa Manager on duty during designated shifts.
• Lead, develop, train, and evaluate supervisors and hourly staff while promoting engagement and teamwork.
• Maintain Wynn and Forbes service, cleanliness, appearance, safety, and guest satisfaction standards.
• Handle guest and employee challenges, provide clear direction, and communicate operational feedback to leadership and other departments.
• Manage labor, payroll, vacation tracking, licenses, inventory, equipment, supplies, and spa opening and closing procedures.
• Support service revenue growth, profitability, quality performance, hiring, and staff incentive programs.

Requirements

• Must be at least 18 years old and hold a current Food Handler’s Card.
• High school diploma or equivalent combination of education, training, and experience.
• Experience in a demanding, high-volume luxury spa or resort environment; prior leadership experience is preferred but not required.
• Strong communication, customer service, organizational, problem-solving, negotiation, decision-making, and feedback skills.
• Ability to manage multiple priorities, work under pressure, meet deadlines, maintain confidentiality, and work independently within a team.
• English proficiency sufficient to communicate with guests, management, and employees is required. Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint is required.

Nice to have

• Knowledge of SpaSoft, HotSOS, Market Metrix, MMS Agilysys, or Opera.
• Additional foreign language skills.
• Prior leadership experience in a spa or resort environment.

Culture & Benefits

• Guest-focused luxury hospitality environment centered on Wynn service standards and resort values.
• Emphasis on employee engagement, coaching, continuous education, and professional development.
• Collaborative workplace with a strong focus on teamwork, safety, inclusion, and operational excellence.
• Schedule flexibility required to support business demands, including weekends and all shifts.