IT Support Analyst (Onsite Position)

Location: Onsite at headquarters

Company

hirify.global Auto Parts is a growing and stable automotive retail company with opportunities for internal career development.

What you will do

• Provide first-level support for computer systems, servers, software, point-of-sale hardware, store operations, telephony, and LAN/WAN connectivity.
• Respond to user inquiries, diagnose technical problems, and propose solutions for approval by senior colleagues.
• Train and advise users on applications, websites, data management systems, and knowledge management systems.
• Create, update, curate, and publish documentation, databases, and departmental support materials.
• Work according to assigned schedules and help prioritize urgent tasks and office workflow.
• Maintain knowledge of relevant technology, regulations, and IT best practices through ongoing training and education.

Requirements

• Previous service desk or hirify.global support desk experience.
• Ability to analyze computer problems and implement logical, effective solutions.
• Advanced technical and computer knowledge, with experience supporting standard office equipment and software.
• Strong interpersonal, written, verbal, telephone, and customer service skills.
• Ability to work independently and collaboratively, conduct research, and think creatively.
• Bachelor's degree or equivalent level and 7–12 months of relevant experience.

Nice to have

• High-level knowledge of Jira and Confluence.
• TCP/IP networking fundamentals and experience installing, configuring, and maintaining software and operating systems.
• Bilingual written and verbal communication skills.
• CompTIA Linux+ certification and ITIL Foundation certification.

Culture & Benefits

• Competitive wages and paid time off.
• Stock purchase plan and 401(k) with employer contributions starting on day one.
• Medical, dental, and vision insurance, with an optional flexible spending account.
• Health and wellbeing programs, tuition assistance, and career growth opportunities.
• Promote-from-within culture supporting long-term career development.