IT Support Analyst I (Onsite Position)

Location: Headquarters; onsite position

Company

hirify.global is an automotive parts retailer with a track record of growth, stability, and internal career development.

What you will do

• Provide first-level hardware, software, point-of-sale, telephony, LAN, and WAN support.
• Respond to end-user inquiries, troubleshoot incidents, isolate faults, and propose solutions for approval.
• Support internal clients according to documented procedures and service-level targets.
• Create, update, curate, and publish knowledge-base documentation and departmental records.
• Use data-management systems and maintain purchasing, budget, time, and expense information.
• Build technical knowledge through training, coaching, ongoing education, and industry research.

Requirements

• Previous service desk or hirify.global support desk experience.
• Bachelor's degree or equivalent level of education.
• Basic experience with office or operational systems, typically 4 to 6 months.
• Advanced technical and computer knowledge with the ability to analyze problems and implement logical solutions.
• Strong interpersonal, written, verbal, phone, and customer-service skills.
• Ability to work independently and collaboratively according to an assigned schedule.

Nice to have

• Experience installing, configuring, and managing software, operating systems, and technical environments.
• TCP/IP networking fundamentals and database search or data-retrieval experience.
• CompTIA Linux+ certification.
• Bilingual written and verbal communication skills.

Culture & Benefits

• Competitive wages and paid time off.
• Stock purchase plan and 401(k) with employer contributions starting on day one.
• Medical, dental, and vision insurance with an optional flexible spending account.
• Health and wellbeing programs, tuition assistance, and career-growth opportunities.
• Equal-opportunity employment and reasonable accommodation support for qualified individuals with disabilities.