IT Support Analyst I (Onsite Position)

Location: Onsite at headquarters

Company

hirify.global Auto Parts is a growing automotive retail organization with a promote-from-within career model.

What you will do

• Provide first-level hardware, software, and end-user support through phone, chat, and internal ticketing systems.
• Troubleshoot computer systems, servers, point-of-sale hardware, store operations technology, telephony, and LAN/WAN connectivity.
• Diagnose faults, isolate incidents, and recommend or implement approved solutions.
• Maintain knowledge-base documentation and support data, databases, departmental systems, and standard administrative processes.
• Follow assigned schedules, service-level targets, standard operating procedures, and compliance requirements.

Requirements

• Bachelor's degree or equivalent education.
• Basic help desk and office or operational systems experience; approximately 4–6 months preferred.
• Ability to analyze computer problems and develop logical, effective solutions.
• Strong interpersonal, written, verbal, phone, and customer service skills.
• Ability to work independently and collaboratively, conduct research, and use standard office software and equipment.

Nice to have

• Experience installing, configuring, and managing software, operating systems, and technical environments.
• Knowledge of TCP/IP networking fundamentals and database search tools.
• Bilingual written and verbal communication skills.
• CompTIA Linux+ certification.

Culture & Benefits

• Competitive wages and paid time off.
• Stock purchase plan and 401(k) with employer contributions starting on day one.
• Medical, dental, and vision insurance with an optional FSA.
• Health and wellbeing programs, tuition assistance, and career growth opportunities.