Customer Success Manager (AI Legal Tech)

Location: Edinburgh, United Kingdom; onsite and in-office by default

Company

hirify.global is building an AI platform that helps in-house legal teams automate repetitive legal work and provide faster access to legal support across their businesses.

What you will do

• Onboard new customers from kickoff through confident, active use of the platform.
• Answer customer support questions and follow each issue through to resolution.
• Manage the shared customer inbox, including triage, responses, routing, and follow-ups.
• Drive product adoption through training sessions, best-practice sharing, and engagement with under-used features.
• Represent customer feedback to product and commercial teams.

Requirements

• 0–2 years of experience in customer success, support, account management, hospitality, or another customer-facing role; recent graduates are welcome.
• Hands-on approach to customer communication, calls, documentation, and problem resolution.
• Commercial awareness and understanding of how adoption supports retention, growth, and advocacy.
• Clear, warm written and verbal communication, with the ability to explain technical topics simply.
• Strong organisation and reliability when managing inboxes, training schedules, and follow-ups.
• Curiosity about AI and legal technology; a legal background is not required.

Culture & Benefits

• Early-career role with meaningful responsibility from the first week.
• Exposure to the full customer lifecycle, including onboarding, support, adoption, and renewal.
• Direct access to customers and the founding team, with customer feedback influencing the product.
• Fast-moving team focused on customers, rapid delivery, and professional growth.
• In-office collaboration in Edinburgh across product, engineering, and legal teams.