11 дней назад
Director, Client Management (SaaS)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Director, Client Management (SaaS): Leading the full EMEA client management function across retention, expansion, customer satisfaction, and commercial growth with an accent on team quota ownership, account coverage, and executive customer engagement. Focus on building scalable operating processes, coaching quota-carrying leaders, managing customer risk, and improving net retention across a complex technology customer base.
Location: Remote within the UK; Coventry office listed.
Company
provides an integrated global supply chain network for supply chain visibility and management.
What you will do
- Lead the full EMEA Client Management function and own the team quota.
- Drive customer retention, expansion, satisfaction, net retention, and commercial growth.
- Set standards for account planning, renewal readiness, customer health monitoring, and executive engagement.
- Establish account coverage, prioritisation, reporting, and performance routines across a complex customer base.
- Coach and develop Account Managers, Senior Account Managers, Key Account Managers, and emerging player-coach leaders.
- Build scalable processes and operating rhythms in a fast-paced, high-growth environment.
Requirements
- 8+ years of Account Management, Client Management, Customer Success, or commercial post-sale leadership experience.
- 5+ years leading quota-carrying client management, account management, or customer success teams.
- Proven success improving net retention, managing customer risk, driving expansion, and strengthening customer satisfaction.
- Strong people leadership, coaching, analytical, troubleshooting, problem-solving, relationship-building, and executive communication skills.
- Experience with SaaS or technology; background in EDI, B2B commerce, ecommerce, invoicing, ERP, or supply chain solutions is preferred.
- UK-based candidates or candidates able to work closely with UK and North American stakeholders are strongly preferred.
Nice to have
- Bachelor’s degree in Business or equivalent experience.
- Knowledge of Microsoft Dynamics, Sage, SAP, or NetSuite.
Culture & Benefits
- Remote role serving the EMEA region.
- Fast-paced, high-growth environment with evolving commercial priorities.
- Opportunity to build scalable client management processes and develop emerging leaders.
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