Desktop Support (Microsoft 365)

Location: Bronx, New York, United States; onsite, first shift

Salary: $26–$27.40 per hour

Company

hirify.global is a national workforce development organization providing human services and economic development programs across North America.

What you will do

• Support the organization’s IT environment, including helpdesk operations and network infrastructure.
• Administer and troubleshoot Windows systems and Microsoft 365.
• Provide customer service and resolve technical issues in pressured situations.
• Author technical documentation for the IT environment.
• Apply analytical skills, attention to detail, and consistent follow-through.

Requirements

• Three to five years of experience supporting IT environments, including helpdesk and network infrastructure.
• Experience with Windows, networking, Microsoft 365, and administration.
• Four-year degree in Computer Science, Information Systems, or a related field, or equivalent work experience.
• Strong verbal and written communication skills, including technical documentation.
• Strong customer service, interpersonal, analytical, and organizational skills.

Culture & Benefits

• Full-time employment with competitive wages and opportunities for professional growth.
• 11 paid holidays, paid time off, and summer Fridays.
• Medical, vision, and dental coverage, employer-paid life insurance, and employer 401(k) contributions.
• Tuition reimbursement and guided professional development plans.
• Wellness sessions, employee assistance programs, financial counseling, referral bonuses, and community activities.