Desk Side Analyst (Healthcare IT)

Location: Charleston, SC, United States. Onsite work in a patient care environment, with travel between supported sites and participation in a 24x7 weekend and after-hours on-call rotation.

Company

hirify.global is an IT services firm serving the healthcare industry and helping healthcare providers use technology to support digital transformation.

What you will do

• Install, manage, maintain, and support computers, printers, scanners, phones, signature pads, badge systems, telehealth equipment, and other clinical technology.
• Provide customer-facing technology support for site leadership, end users, and clinical staff, including technology support in patient rooms.
• Participate in troubleshooting, planning, and standardization activities with biomed, project management, relationship management, and application teams.
• Maintain accurate inventories of production equipment and spare parts, follow work instructions, and identify training needs.
• Coordinate vendors working in facilities to minimize interruptions to clinical operations.
• Meet service-level agreements, manage technology costs, and communicate risks or challenges to management.

Requirements

• Bachelor's degree with 3 years of related experience, or 6 years of related experience; relevant information technology experience or a related degree in progress.
• Knowledge of operating systems, networking fundamentals, and Active Directory.
• Strong written and verbal communication, active listening, conflict resolution, critical thinking, and problem-solving skills.
• Understanding of patient care environments and privacy practices.
• Ability to prioritize work in a high-pressure environment, collaborate across technology teams, and train others.
• Valid driver's license, willingness to travel between supported sites, ability to lift up to 50 pounds, and ability to walk and stand for most of the shift.

Culture & Benefits

• Work in a fast-paced healthcare environment focused on reliable technology and patient care.
• Support a culture of quality, accountability, constructive feedback, and continuous improvement.
• Participate in 24x7 operational support through a weekend and after-hours on-call rotation.
• Work with technology teams and vendors across supported healthcare sites.