Desk Side Analyst (Healthcare)

Location: Greenville, South Carolina, United States; onsite work with travel between supported sites.

Company

hirify.global is an IT services firm focused exclusively on helping healthcare providers use technology to support digital transformation and patient care.

What you will do

• Install, manage, troubleshoot, and support computers, printers, scanners, phones, barcode devices, signature pads, badges, and telehealth equipment.
• Provide customer-facing technology support in clinical areas and patient rooms while minimizing disruption to patient care.
• Maintain accurate inventories of production hardware and spare parts, and follow standardized technology processes.
• Coordinate vendors working at supported facilities and collaborate with biomed, project management, relationship management, and application teams.
• Meet or exceed SLAs, maintain work instructions, identify training needs, and communicate technical issues clearly to different audiences.
• Participate in troubleshooting, planning, and an on-call rotation supporting 24x7 operations, including weekends and after-hours.

Requirements

• Bachelor’s degree and 3 years of related experience, or 6 years of related experience; relevant information technology experience or a related degree in progress.
• Knowledge of IT fundamentals, including operating systems, networking basics, and Active Directory.
• Strong communication, active listening, conflict resolution, critical thinking, prioritization, and problem-solving skills.
• Understanding of patient care environments and privacy practices.
• Ability to complete onsite work in Greenville and travel between supported sites.
• Valid driver’s license, ability to lift hardware up to 50 pounds, and ability to walk and stand for most of the shift.

Culture & Benefits

• Fast-paced environment focused on cost-effective, standardized technology solutions and exceptional patient care.
• Customer-facing work with healthcare staff and collaboration across multiple technology teams.
• Participation in weekend and after-hours on-call support for 24x7 operations.
• Equal opportunity workplace committed to inclusion and nondiscrimination.