IT Support Technician

Location: St Andrews, Scotland, United Kingdom; on-site role

Salary: £33,928 per annum

Company

hirify.global's Old Course Hotel is an award-winning five-star resort in St Andrews focused on personalised guest experiences, wellbeing, and hospitality.

What you will do

• Provide technical support to colleagues across the hotel and troubleshoot hardware, software, network, and connectivity issues.
• Install, configure, maintain, and monitor computers, applications, network infrastructure, telecommunications equipment, and business-critical systems.
• Manage user accounts, access permissions, and data security in line with company policies.
• Support CCTV, access control, electronic door locks, audio-visual equipment, television services, internet connectivity, and food and beverage POS systems.
• Work with internal departments, IT teams, and external technology providers to resolve incidents and improve systems.
• Contribute to IT projects and provide occasional out-of-hours support and emergency call-outs.

Requirements

• Eligibility to work in the United Kingdom is required; visa sponsorship is not available.
• At least two years of experience in IT support, service desk, or a similar technical role.
• Strong knowledge of computer hardware, software, networks, user account management, and data security.
• Experience troubleshooting technical issues and supporting end users, with strong communication and customer service skills.
• Strong problem-solving skills, initiative, and the ability to manage competing priorities in a fast-paced environment.
• Flexibility to participate in out-of-hours support and emergency call-outs.

Nice to have

• Experience supporting telecommunications, audio-visual, CCTV, access control, or electronic door lock systems.
• Experience supporting or administering POS systems.
• Experience in a hotel, hospitality, or multi-site environment.

Culture & Benefits

• Permanent full-time schedule of 40 hours per week across five days out of seven.
• Training opportunities and internal career development support.
• Company pension scheme, free on-site parking, meals while on duty, and 24/7 employee assistance.
• Free access to the on-site fitness centre, including a gym, pool, sauna, and hot tub.
• Discounts across resort restaurants, rooms, shops, spa, and the wider Kohler Group.
• Additional benefits include Cycle2Work, Perkbox discounts, recognition rewards, and mortgage consultations.