Support Engineer I (Cybersecurity)

TL;DR

Support Engineer I (Cybersecurity): Providing technical support for network detection and response appliances with an accent on troubleshooting infrastructure, hardware, and firmware issues. Focus on resolving customer tickets, performing data analysis, and ensuring network security integrity through professional communication and technical expertise.

Location: Must be based in the United Kingdom. The role follows a hybrid and remote work model with occasional in-office meetings (up to monthly).

Salary: £30,000 - £35,000 + bonus

Company

hirify.global is a leader in Network Detection and Response (NDR), providing enterprises with visibility and control to defend against modern cyber threats across hybrid infrastructure.

What you will do

• Provide hardware and firmware deployment support for network appliances.
• Troubleshoot technical issues using internal resources and data analysis.
• Act as the primary point of contact for customer inquiries via phone, ticketing, and video conferencing.
• Assist customers with network infrastructure configuration, virtualization, and third-party integrations.
• Participate in Knowledge Centered Services (KCS) by contributing to documentation and discussions.
• Collaborate with cross-functional teams to resolve complex technical challenges.

Requirements

• Must be based in the United Kingdom.
• Minimum of two years of experience in B2B Technical Support.
• In-depth knowledge of the OSI Model and network infrastructure routing/switching.
• Excellent customer service, organizational, and documentation skills.
• Ability to work effectively in fast-paced, high-stress environments.
• Predictable and reliable attendance.

Nice to have

• Experience with Unix/Linux-based operating systems.
• Understanding of cybersecurity concepts and tools.
• Familiarity with Javascript.
• Certifications such as CompTIA Network+ or Security+.

Culture & Benefits

• Health, dental, and vision benefits.
• Flexible PTO and sick time.
• Educational reimbursement program.
• Pension scheme with employer match.
• Annual discretionary bonus plan for eligible positions.
• Supportive team culture focused on innovation and shared success.