IT Support Specialist III

Location: London, England, United Kingdom; hybrid work environment. The role supports onsite and remote staff and requires candidates for UK roles to have the right to work in the United Kingdom.

Base salary: £35,000–£43,500 per year for new hires; full range £35,000–£56,000 per year.

Company

hirify.global manages the hirify.global brand outside Asia, including licensing, marketing, trading cards, animated entertainment, home entertainment, and digital platforms.

What you will do

• Provide Tier 2 technical support through ticketing, email, and desk-side assistance for onsite and remote employees.
• Escalate complex incidents, back up Tier 1 service desk coverage, and maintain timely responses against KPIs and SLAs.
• Diagnose and resolve Windows, macOS, hardware, software, network connectivity, and endpoint issues.
• Administer user accounts, permissions, MFA, device configurations, hardware assets, and software inventories.
• Set up equipment for new starters, office expansions, and refreshes, including mobile devices managed through MDM platforms.
• Support meeting rooms, video conferencing, audio/video equipment, company events, system deployments, documentation, and special projects.

Requirements

• Three to five years of technical support experience in Microsoft Windows and Apple macOS environments.
• Bachelor’s degree in a related field or equivalent technical qualifications and professional experience.
• Experience supporting hybrid and remote workforces in a global organisation.
• Strong knowledge of Microsoft 365, macOS, Slack, Zoom, Microsoft Entra ID, MFA, Conditional Access, and modern authentication.
• Experience with Intune, JAMF, System Center Configuration Manager, endpoint security tools, networking fundamentals, Jira, and ITIL incident, problem, and change management.
• For UK roles, the right to work in the United Kingdom is required.

Culture & Benefits

• Innovative culture focused on impact, quality, learning, integrity, collaboration, and customer service.
• Company events celebrating the hirify.global brand.
• 100% employer-paid healthcare premiums, paid family leave, life insurance, and income protection insurance.
• UK, Ireland, and Mexico employees receive employer pension contributions.
• Fitness reimbursement, commuter benefits, LinkedIn Learning, and a hybrid work environment.