Customer Support Talent Pool

Location: San Jose, United States; hybrid work model required

Company

hirify.global provides products and solutions supported through customer-facing technical assistance.

What you will do

• Provide first-line technical support through phone, email, and chat.
• Investigate, troubleshoot, and resolve incidents and service requests.
• Document and manage customer cases using ticketing systems and knowledge tools.
• Answer product-related questions and keep customers informed about critical incidents.
• Escalate complex issues to internal resolver groups or external providers.
• Collaborate with cross-functional teams and improve support documentation.

Requirements

• At least 1 year of experience in technical support, help desk, service desk, or IT support.
• Ability to manage multiple technical issues and priorities in a fast-paced environment.
• Advanced English proficiency at C1 or higher, written and verbal.
• Strong troubleshooting, analytical, and problem-solving skills.
• Availability to work in a hybrid model in San Jose.

Culture & Benefits

• Inclusive workplace focused on belonging and fair treatment.
• Equal opportunity employment for qualified applicants.
• Legitimate recruitment communications are provided through official hirify.global channels.