IT Support Specialist Tier 1 - Vitis Technologies

Location: Cincinnati, Ohio, United States; Monday–Friday, 8AM–5PM with a rotating on-call schedule.

Company

Provides client-facing IT support and managed technology services.

What you will do

• Provide professional, courteous technical support and maintain strong client satisfaction.
• Troubleshoot and resolve email filtering, malware, remote access, MFA, phone systems, MDM, desktop software, hardware, peripherals, printers, and end-user network issues.
• Manage Windows desktop environments, Active Directory end-user access, and client software licensing documentation.
• Document troubleshooting activities and maintain current credentials and technical knowledge.
• Work with customers, teammates, and the manager while taking ownership of issues through completion.

Requirements

• Three years of professional work experience in IT support.
• Knowledge of TCP/IP, Windows networks, Windows desktop operating systems, Active Directory, and Microsoft Office.
• Strong critical thinking, problem-solving, communication, interpersonal, and customer service skills.
• Ability to work independently and as part of a team, design and execute plans, and follow commitments through completion.
• Must be authorized to work full-time in the United States for an employer without restriction.
• Must be able to work the stated schedule, participate in rotating on-call coverage, and lift up to 70 lbs.

Nice to have

• Previous MSP experience.
• Microsoft Certified Desktop Support Technician, CompTIA A+, or Network+ certification.
• Experience with firewalls, Office 365 hosted systems, Exchange, Teams, SharePoint, Cisco Meraki, Datto BCDR, Autotask, Continuum RMM, or Webroot Antivirus.

Culture & Benefits

• Salary based on experience.
• Base salary with a bonus plan tied to individual and company performance.
• Professional development through learning evolving technologies and earning relevant certifications.