Manager, Retention & Client Experience

Location: Hunghom, Kowloon, Hong Kong

Company

Provides financial protection and insurance solutions focused on helping clients achieve lifetime financial security and live healthier lives.

What you will do

• Execute the day-to-day operations of client retention, engagement, and loyalty programs.
• Manage campaign scheduling, communications, reward setup, fulfillment, and post-launch support.
• Coordinate vendors, business partners, procurement activities, implementation timelines, and issue resolution.
• Design and deliver client engagement activities and events across the full journey from invitation through follow-up.
• Collaborate with client services, information technology, compliance, marketing, agency, procurement, and project management stakeholders.
• Monitor campaign performance, operational issues, and client feedback while identifying improvements to program delivery and client experience.

Requirements

• University degree in Business, Marketing, Communications, or a related discipline.
• 6–8 years of relevant experience in marketing, loyalty programs, client engagement, campaign management, or program execution.
• Knowledge of marketing, loyalty program operations, client engagement, and campaign execution.
• Experience with vendor management, procurement coordination, external partners, and end-to-end campaign delivery.
• Strong project coordination, stakeholder management, communication, problem-solving, and organizational skills.
• Good command of written and spoken English and Chinese.

Culture & Benefits

• High-performance and caring culture with an emphasis on inclusion, wellbeing, collaboration, accountability, and continuous growth.
• Five-day work week.
• Attractive salary with MPF benefits.
• Group life and group medical insurance.
• Career development opportunities.