Director, Corporate Communications (Retail)

Location: Bloomington, Minnesota, USA; hybrid schedule with three collaboration days per week in the office

Salary: $167,884–$209,856 annual base salary, plus bonus eligibility

Company

hirify.global is a global quick-service restaurant franchisor and a subsidiary of Berkshire Hathaway, with more than 7,000 independently owned restaurants across the U.S., Canada, and other countries.

What you will do

• Lead the enterprise-wide corporate communications strategy across public relations, employee communications, franchisee communications, fan relations, and crisis management.
• Develop proactive public relations strategies, manage media relationships, monitor external sentiment, and protect and enhance the brand reputation.
• Advise executive leadership on internal messaging, strategic initiatives, reputational issues, regulatory matters, and sensitive external inquiries.
• Oversee employee and franchisee communications programs, ensuring clear messaging aligned with company priorities and franchisee profitability.
• Lead fan-relations response strategies, escalation protocols, cross-functional coordination, and customer feedback analysis.
• Manage crisis communications, act as a corporate spokesperson when required, and lead communications for the DQ Recall Team.

Requirements

• Bachelor’s degree in journalism, communication, English, mass communication, or equivalent education and experience.
• 8–10 years of corporate communications, association, or agency experience, including several years in a leadership role.
• Management experience with a track record of coaching, hiring, onboarding, and developing communications professionals.
• Strong writing, editing, proofreading, strategic planning, relationship-building, prioritization, and multitasking skills.
• Experience advising senior management on strategic communications is preferred; franchise-based organization experience is also preferred.
• Must be authorized to work in the United States without employer sponsorship.

Culture & Benefits

• Hybrid work environment with three weekly collaboration days at the Bloomington headquarters and additional office time as needed.
• Medical and dental coverage, 401(k) match, paid time off, volunteer time, and parental leave.
• Inclusive workplace focused on belonging, authenticity, qualifications, and merit.
• Opportunity to support major franchisee and employee events, including the franchisee convention and quarterly employee meetings.