Page Wide Industrial Remote Service Engineer

Location: Corvallis, Oregon, United States of America. Full-time role with approximately 25% travel; relocation is not available.

Salary: $73,800–$113,650 USD annually, with additional bonus and/or equity opportunities for candidates in the United States.

Company

hirify.global provides technology products and services, including industrial printing and customer support solutions.

What you will do

• Resolve complex single-technology and cross-technology customer incidents.
• Design and implement specialized technical support solutions for complex customer requirements.
• Manage escalations, customer expectations, and relationships with senior stakeholders.
• Collaborate with internal teams to resolve client issues and improve service effectiveness.
• Lead moderate- to high-complexity projects and prepare professional reports.
• Identify service opportunities and provide technical consultation during contract renewal discussions.

Requirements

• Four-year or graduate degree in Computer Science, Information Systems, or a related discipline, or equivalent experience.
• Typically 4–7 years of experience in customer support, account management, on-site support, mission-critical systems, hirify.global products, or a related field.
• Knowledge of technical support, customer support, field service management, operating systems, automation, and preventive maintenance.
• Experience or knowledge in electrical engineering, electromechanics, electronics, hand tools, and test equipment.
• Strong communication, customer-centricity, results orientation, learning agility, and digital fluency.

Nice to have

• ITIL certification.
• Advanced degree with 3–5 years of relevant work experience.

Culture & Benefits

• Health, dental, and vision insurance.
• Short- and long-term disability insurance, life insurance, and an employee assistance program.
• Flexible spending account and flexible paid vacation and sick leave.
• Four to twelve weeks of fully paid parental leave based on tenure.
• Eleven paid holidays.