Partner Care - Philippines - S3 (Cybersecurity)

Location: Philippines; remote. Applicants must have legal authorization to work in the Philippines without requiring employer sponsorship.

Company

hirify.global provides cybersecurity products and services.

What you will do

• Support hirify.global partners by phone and email, providing accurate information about products, services, features, specifications, and post-sales matters.
• Respond to inquiries, troubleshoot issues, handle complaints and escalations, and escalate cases to the appropriate internal teams.
• Collaborate with Customer Care, Sales, Licensing, SalesOps, and Technical Support to maintain a seamless partner experience.
• Build and maintain partner relationships while identifying upsell and cross-sell opportunities.
• Document partner interactions and case progress in Salesforce and meet department quality and performance standards.
• Contribute feedback, process improvements, team meetings, and cross-functional cooperation.

Requirements

• Experience in customer service or support; cybersecurity industry experience is preferred.
• Strong written and verbal communication skills, including the ability to explain technical information to non-technical people.
• Excellent problem-solving, troubleshooting, listening, organizational, and time-management skills.
• Ability to work effectively in a fast-paced, team-oriented matrix environment.
• Ability to build partner relationships, handle escalated calls, and make sound recommendations.
• Legal authorization to work in the Philippines without employer sponsorship.

Culture & Benefits

• Remote-first work environment.
• Team-oriented collaboration across departments and functions.
• Opportunity to contribute to process and procedure improvements.
• Permanent employment.