Customer Support - Streaming Services

Location: Remote for United States residents only; US work authorization required. Atlanta, GA is listed as the job location.

Company

hirify.global provides customer support services for a global streaming media and entertainment company.

What you will do

• Support customers using streaming media and entertainment services.
• Build rapport with callers and provide an exceptional customer experience.
• Troubleshoot streaming services on phones, smart TVs, and other devices.
• Diagnose and resolve technical issues while using multiple applications simultaneously.
• Document and manage customer interactions using CRM applications.

Requirements

• Experience in customer service or a contact center environment.
• Experience with streaming services and basic troubleshooting.
• Technical support experience and strong problem-diagnosis and problem-solving skills.
• Basic PC keyboarding skills and experience with Microsoft Outlook, Word, and Excel.
• Ability to multitask across several applications.
• Must reside in the United States and be authorized to work in the US.

Culture & Benefits

• Hourly wage and paid training.
• Additional pay incentives and monthly rewards and recognition programs.
• Medical, dental, vision, 401(k), and paid time off benefits.
• Vacation benefits, including a Global Flexible Benefits Policy.
• Equipment is provided for working from home.
• Employee assistance, health, and wellness programs, including access to a dedicated personal trainer.

Hiring process

• Apply and complete testing.