Customer Support Agent (Bench Team)

Location: Bellevue, Washington, United States; hybrid schedule with generally two days per week in the Bellevue office. Weekend and holiday coverage may be required, and schedules may change based on operational needs.

Salary: $23.00–$25.50 USD per hour for candidates based in Washington State.

Company

hirify.global is a technology solutions firm connecting strategy and execution across AI, cloud, data, product development, and emerging technology.

What you will do

• Provide fast, accurate, and personalized customer support through research, troubleshooting, investigation, and resolution.
• Manage support tickets within service-level agreements, client standards, and productivity expectations.
• Resolve customer issues at first contact whenever possible and handle escalated account-related concerns.
• Use multiple support tools, knowledge bases, communication channels, and desktop systems to diagnose issues.
• Create and update knowledge-base articles and share information with colleagues.
• Coordinate with internal teams, report recurring issues, support escalated workflows, and contribute to customer-experience initiatives.

Requirements

• At least one year of customer-service experience or equivalent relevant experience.
• Associate degree or equivalent combination of education and relevant experience.
• Written fluency in English and strong written communication skills.
• Experience working across computers, multiple systems, support tools, and productivity software such as Microsoft Office.
• Ability to perform initial troubleshooting of common computer and network issues.
• Strong customer focus, critical thinking, research, problem-solving, organization, attention to detail, and time-management skills.

Nice to have

• Bachelor’s degree.
• Knowledge of or interest in online gaming.
• Experience with account-related support tickets and ticketing or customer-support platforms.
• Ability to troubleshoot account-related issues independently and collaboratively.

Culture & Benefits

• Collaborative environment with opportunities for professional growth and development.
• Medical, dental, and vision coverage for eligible employees.
• Flexible Spending Account and 401(k) retirement plan.
• Competitive paid time off and parental leave.
• Work-from-home flexibility subject to company policy, business needs, role, employment status, and location.