Consumer Support Specialist (Weekend Shift, Sunday - Thursday)

Location: Remote within the United States, limited to select Central, Mountain, or Eastern Time Zones; hybrid schedule available for candidates in the Chicago, IL metro area. Shift: Sunday–Thursday, 8:30 a.m.–5:00 p.m. CST.

Company

hirify.global develops cybersecurity software that protects organizations and consumers through zero-knowledge and zero-trust security, including password, passkey, infrastructure secret, remote connection, and endpoint protection.

What you will do

• Resolve consumer inquiries through phone, email, chat, and screen sharing accurately and promptly.
• Explain product features, benefits, and service information clearly to customers.
• Recognize and document trends in customer calls, chats, and emails and alert management.
• Identify and reproduce product bugs, suggest improvements, and escalate issues.
• Protect confidential customer information and follow support procedures and company policies.
• Maintain service quality while handling a high volume of work independently.

Requirements

• At least 1 year of customer service or support experience, or equivalent training and certifications.
• Hands-on proficiency with Microsoft Office Suite and GSuite.
• Experience using smartphones, tablets, and computers with Mac, Android, and Windows operating systems.
• Strong typing skills of at least 40 words per minute.
• Excellent verbal and written communication, with an empathetic, patient, organized, punctual, and detail-oriented approach.
• Ability to multitask in a high-volume environment, manage time effectively, work independently, and collaborate as a team player.

Nice to have

• Prior experience in software support.
• At least 2 years of call center experience.
• Bilingual ability in English and Spanish, Italian, Dutch, or French.
• Flexibility and willingness to work a variable schedule.
• Bachelor’s degree.

Culture & Benefits

• 100% remote work from eligible United States locations, with a hybrid option in the Chicago metro area.
• Medical, dental, and vision coverage, including domestic partnerships.
• Employer-paid life insurance and supplemental life insurance options.
• Voluntary short- and long-term disability insurance.
• 401(k) plan, generous paid time off, and paid bereavement and jury duty leave.
• Above-market annual bonuses and an inclusive equal opportunity workplace.

Hiring process

• Application review may include interviews, assessments, communications, and background verification after an offer.