Customer Service Specialist (Telecommunications)

Location: Manila, Philippines; hybrid with 2 days in-office per week. Monday–Friday, 12:00 AM–9:00 AM Philippines time.

Company

hirify.global provides cloud communications and customer experience solutions that connect customers and teams globally.

What you will do

• Coordinate, track, and complete multiple Local Number Portability (LNP) projects with zero customer downtime.
• Act as a liaison between carriers, Virtual Contact Center Provisioning, partners, and end users.
• Work with local exchange carriers and international carriers to facilitate telephone number transfers.
• Monitor port requests from initiation through completion and enable ported telephone numbers.
• Troubleshoot and resolve customer, sales, and support-team escalations through phone, chat, cases, and email.
• Support Virtual Contact Center Provisioning activities and assist with training.

Requirements

• 2–3 years of experience in customer support or customer service.
• Proficiency with CRM systems and knowledge management solutions.
• Experience in a client-facing role and the ability to collaborate across teams and organizational levels.
• Familiarity with telecommunications terminology and infrastructure.
• Experience managing and tracking databases using MS Excel, plus an understanding of basic billing concepts.
• Excellent written and spoken English; hybrid availability in Manila with two in-office days per week and the specified overnight Philippines-time schedule.

Nice to have

• Experience using AI-enabled tools to improve efficiency, problem-solving, and collaboration.

Culture & Benefits

• Hybrid work arrangement with two required office days per week.
• Opportunity to collaborate with providers, carriers, partners, and internal teams.
• Equal employment opportunities and reasonable accommodation for individuals with disabilities.