National Service Manager

Location: Singapore

Company

hirify.global provides flow control solutions and service capabilities for oil and gas, water and wastewater, power, chemical, process, and industrial applications.

What you will do

• Lead field service engineers, workshop operations, and service support teams across the national service organisation.
• Drive operational excellence, customer satisfaction, service market share, and profitable growth.
• Manage service financial performance, including forecasting, utilisation, reporting accuracy, profit and loss, and business planning.
• Oversee service projects, workshop and retrofit operations, resources, materials, costs, budgets, and delivery targets.
• Develop and motivate employees through performance reviews, capability building, and succession planning.
• Partner with Sales and the Country Leadership Team to convert service opportunities and improve processes and best practices.

Requirements

• Technical qualification, such as an engineering degree or equivalent.
• At least 5 years of experience in a service or practical engineering environment.
• Experience with strategic thinking, business planning, project management, resource coordination, and operational excellence.
• Ability to read and understand electrical, pneumatic, or hydraulic schematics, with strong mechanical and electrical aptitude.
• Knowledge of or ability to learn about valves, actuators, and digital control systems.
• IT proficiency with service software and Microsoft Office, plus willingness and ability to travel.

Culture & Benefits

• Work as part of the Country Leadership Team and collaborate with Sales and country management.
• Focus on safety policies and procedures applicable to hirify.global and customer sites.
• Support customers through responsive, technically strong, and commercially effective service.
• Develop improved methodologies, processes, and shared best practices.