Customer Success Manager - MM (Salesforce DevOps)

Location: Hybrid role in Cambridge, UK, with typically 1–2 days per week in the office; flexibility is required to support US customers across different time zones.

Company

hirify.global provides a Salesforce DevOps platform trusted by more than 3,500 companies, with offices in Cambridge, Belfast, London, and Chicago.

What you will do

• Manage a portfolio of 80–100 customers and prioritize activity based on impact.
• Build trusted relationships with technical users, senior stakeholders, and decision-makers.
• Use product usage data and account signals to identify value, risks, and opportunities.
• Own renewal outcomes, support retention, and identify opportunities for account growth with Account Managers.
• Advocate for customers internally and coordinate with Support, Product, Renewal Managers, and other teams.
• Develop Salesforce DevOps knowledge to support credible conversations with technical teams.

Requirements

• Experience in Customer Success or Account Management with responsibility for retention, growth, and customer outcomes.
• Ability to learn technical concepts and explain them clearly to people with different levels of technical knowledge.
• Strong customer discovery, risk identification, problem-solving, and relationship-building skills.
• Organization and attention to detail when managing commitments across a large portfolio.
• Flexibility to work across US customer time zones.

Nice to have

• Experience working with technical audiences such as developers, administrators, or release managers.
• Experience using product usage data to prioritize a customer portfolio.

Culture & Benefits

• Flexible working policy with adjustable start and finish times.
• Personal development budget of up to £1,500 per year.
• Top-end hardware, free office lunch, and an option to join the Long Term Incentive Plan.
• 25 days of holiday plus bank holidays, with the option to buy five additional days.
• Company pension matching up to 5%, Bupa healthcare, life insurance, and critical illness cover.
• Enhanced family leave, menopause support, discounted gym membership, and other health and wellness benefits.