8 дней назад
Customer Success Manager (AI GRC SaaS)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Success Manager (AI GRC SaaS): Managing strategic customer relationships across APAC and helping enterprises maximize the value of an AI-powered GRC platform with an accent on account growth, retention, product enablement, and regional customer advocacy. Focus on interfacing with executive stakeholders, resolving complex customer issues across time zones, and translating APAC-specific regulatory and business needs into product feedback.
Location: Japan; remote or hybrid. Travel may be required. Schedule: primarily Singapore Standard Time (SGT), with flexibility for global collaboration.
Company
AI-powered GRC SaaS platform helping enterprises manage audit, risk, ESG, and information security needs.
What you will do
- Manage strategic relationships with key customer stakeholders across the APAC region.
- Create account plans aligned with customer objectives to drive adoption, retention, expansion, and long-term value.
- Collaborate with Sales and Partner teams to support customer transitions and regional ecosystem growth.
- Deliver product education through webinars, community content, and other one-to-many sessions.
- Collect APAC-specific feedback and advocate for customer needs within the global organization.
- Identify customer challenges and coordinate effective issue resolution across internal teams and time zones.
Requirements
- At least 3 years of experience in Customer Success or Account Management in a B2B SaaS environment.
- Experience in audit, risk management, compliance, GRC, or management consulting is preferred.
- Ability to work autonomously and manage ambiguity as one of the first Customer Success Managers in the region.
- Ability to engage C-level executives, shape program strategy, and demonstrate ROI.
- Familiarity with Customer Success platforms such as Gainsight, Salesforce, or similar tools.
- Professional fluency in Japanese and English is preferred; Japanese working proficiency is also listed as a preferred skill.
Nice to have
- Hands-on experience with GRC platforms.
- Industry experience in audit, risk management, compliance, or management consulting.
- Strong cultural intelligence and experience working in multicultural business environments.
Culture & Benefits
- Customer-focused, resilient, innovative, collaborative, and growth-oriented working culture.
- Monthly work-from-home allowance, varying by location.
- Location-dependent statutory benefits.
- Competitive compensation and bonus program.
- Annual leave, holidays, employee resource groups, and team or company-wide gatherings.
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