Customer Success Manager (SaaS)

Location: Japan; remote/hybrid. Primarily Singapore Standard Time (SGT), with flexibility for global collaboration. Travel may be required.

Company

hirify.global provides an AI-powered GRC Intelligence Platform for enterprise audit, risk, ESG, and information security management.

What you will do

• Manage strategic relationships with key APAC customer stakeholders and align account plans with business objectives.
• Partner with Sales and Partner teams to support customer transitions and regional ecosystem growth.
• Build product expertise and advise customers on using hirify.global for local regulatory and business needs.
• Deliver webinars, community content, and other one-to-many customer education sessions.
• Drive retention, upsell and cross-sell opportunities while reducing churn.
• Collect APAC customer feedback, advocate for product improvements, and coordinate resolution of customer issues across time zones.

Requirements

• At least 3 years of experience in Customer Success or Account Management within a B2B SaaS environment.
• Ability to work autonomously and proactively with minimal direction, manage ambiguity, and operate as one of the first CSMs in the region.
• Ability to interface with C-level executives, drive program strategy, and demonstrate ROI.
• Exceptional relationship-building, communication, influencing, and problem-solving skills across organizational levels.
• Ability to work primarily on Singapore Standard Time with flexibility for global collaboration and travel as needed.

Nice to have

• Experience in audit, risk management, compliance/GRC, or management consulting.
• Professional fluency in Japanese and English; Japanese working proficiency.
• Familiarity with Customer Success tools such as Gainsight, Salesforce, or similar platforms.
• Hands-on experience with GRC platforms.

Culture & Benefits

• Customer-focused culture emphasizing resilience, innovation, collaboration, and continuous growth.
• Monthly work-from-home allowance, varying by location.
• Location-dependent statutory benefits, annual leave, and holidays.
• Competitive compensation and bonus program, employee resource groups, and team or company-wide get-togethers.
• Benefits may vary based on eligibility and location.

Hiring process

• Background checks are required.
• hirify.global does not accept unsolicited resumes from agencies; submissions without a signed agreement do not create a fee obligation.