Senior Customer Success Manager, Enterprise (APAC)

Location: Singapore; hybrid work with regular in-person office collaboration

Company

hirify.global provides digital intelligence data and solutions that help businesses understand online activity and improve their digital strategies.

What you will do

• Serve as the primary point of contact for users across a portfolio of enterprise accounts in the APAC region, including Greater China.
• Advise customers strategically throughout their journey with the hirify.global platform.
• Drive customer engagement, adoption, retention, renewals, and long-term account value.
• Identify churn risks early and lead proactive interventions.
• Develop expertise across the full product suite and translate platform capabilities into business value.
• Identify upsell opportunities as customer needs evolve.

Requirements

• Fluent English and Chinese communication skills.
• At least 5 years of experience in a client-facing role, ideally in SaaS, finance, or investor-focused companies.
• Strong knowledge of the digital marketing landscape and natural data fluency.
• Ability to build trusted relationships with enterprise clients and colleagues.
• Analytical thinking, critical thinking, and strong problem-solving skills.
• Ability to produce polished, client-ready insights using AI agents.

Nice to have

• Another South-East Asian language.

Culture & Benefits

• Hybrid flexibility alongside a strong in-person collaboration culture.
• Competitive compensation and employee benefits.
• Regular team outings and social events.
• Career development through coaching, learning solutions, and internal growth opportunities.
• Inclusive workplace focused on equality, mutual respect, and diverse perspectives.