Digital Customer Success Manager (Fintech)

Location: Remote - United States; candidates must already possess the right to work in the United States without employment-based visa sponsorship.

Company

hirify.global provides an app-based fintech and HR technology platform that enables employees to access earned wages before payday.

What you will do

• Own a digital customer success portfolio of up to 2,000 small business accounts.
• Monitor retention, adoption, usage, churn, account health, and engagement signals across the portfolio.
• Lead churn conversations, execute save plans, and identify expansion opportunities.
• Build scalable engagement motions using email campaigns, in-app guidance, webinars, and self-serve resources.
• Maintain accurate account data and health status in Salesforce and customer success tools.
• Partner with Customer Success, Support, Product, and Marketing to improve digital customer outcomes.

Requirements

• 4–6 years of experience in Customer Success, Digital or Scaled Customer Success, or Account Management.
• Experience managing a digital or scaled book of business, including a portfolio of up to 1,500 accounts.
• Experience using data and account health signals to prioritize proactive outreach.
• Ability to work autonomously in a fast-paced remote environment.
• Must already have authorization to work in the United States without employment-based visa sponsorship now or in the future.

Nice to have

• Experience in fintech, HR technology, payroll, benefits, or a private-equity-backed SaaS environment.
• Experience with Salesforce, Gainsight, or ChurnZero.
• Experience building scaled or digital customer success programs from the ground up.
• Experience developing customer-facing engagement materials with Marketing or Content teams.

Culture & Benefits

• Values centered on humility, grit, continuous improvement, and growth.
• Flexible PTO with no accrual caps.
• 10 paid holidays, including Christmas Eve and New Year's Eve.
• Medical, dental, and vision coverage, plus HSA, FSA, life insurance, and an employee assistance program.
• 401(k) with a 100% match up to 3% of salary after 90 days.