Customer Growth Specialist (SaaS)

Location: Remote USA

Salary: $17–$22 per hour

Company

hirify.global develops technology that helps families manage everyday routines, communicate effectively, and navigate major life transitions through products including OurFamilyWizard, Cozi, FamilyWall, and Custody Navigator.

What you will do

• Drive revenue through outbound calls, emails, and engagement campaigns focused on activation, subscription conversion, renewal recovery, and retention.
• Help parents complete account setup, understand the platform’s value, and move through the subscription process.
• Contact existing and lapsed customers to recover missed payments, expired subscriptions, and renewals.
• Maintain consistent outbound activity and meet goals for contact rates, conversions, renewal recovery, call quality, and customer experience.
• Document customer interactions, outcomes, objections, and account updates accurately.
• Share customer insights and collaborate with Customer Support, Sales, Marketing, Product, and Operations to improve messaging, processes, and customer outcomes.

Requirements

• 1+ years of experience in outbound sales, customer retention, inside sales, customer success, or call center environments.
• Experience meeting or exceeding activity and conversion goals.
• Strong verbal communication, active listening, and professional phone communication skills.
• Comfort handling a high volume of outbound calls and navigating multiple systems.
• Strong organization, attention to detail, independence, resilience, and follow-through.
• Ability to balance persistence with compassion when handling sensitive family-related conversations.

Nice to have

• Experience in SaaS, subscription services, or customer engagement roles.
• Experience working in sensitive or emotionally nuanced customer situations.
• Interest in testing new scripts, email sequences, call strategies, audience segments, offers, and outreach workflows.

Culture & Benefits

• Fully remote work structure.
• Six-month contract-to-hire opportunity with consideration for a permanent full-time role after the contract period.
• Purpose-driven work supporting families and children.
• Culture focused on accountability, curiosity, collaboration, diverse perspectives, and thoughtful problem-solving.
• Opportunity to contribute to a growing portfolio of family technology products with more than 20 years of impact.

Hiring process

• HR interview.
• Hiring Manager Zoom interview.
• Team interview.