Customer Support Specialist

Location: Atlanta, GA, United States

Company

hirify.global is a private equity-backed technology company providing B2B marketplace and SaaS solutions for live event ticket inventory and sales fulfillment.

What you will do

• Respond to customer and partner inquiries by phone, email, and chat.
• Provide information about products and services and resolve routine and moderately complex issues.
• Research customer concerns, identify appropriate solutions, and escalate technical issues when needed.
• Maintain accurate records of inquiries, complaints, interactions, and resolutions.
• Coordinate with internal departments and follow up on open requests through resolution.
• Build positive customer relationships while meeting department standards for responsiveness and service quality.

Requirements

• Excellent verbal and written communication and active listening skills.
• Customer-focused approach with strong problem-solving, research, analytical, organizational, and attention-to-detail skills.
• Ability to manage multiple priorities in a fast-paced, high-pressure environment.
• Proficiency with computers and ability to learn new software and systems quickly.
• Comfort working with CRM systems, databases, and customer support tools.
• Ability to work independently, collaborate with teams, and recognize when escalation is required.

Nice to have

• Previous experience in customer service, customer support, or client services.
• Experience with CRM or ticketing systems.
• Experience in live events, ticketing, technology, SaaS, or e-commerce.

Culture & Benefits

• Work in a fast-paced technology environment serving artists, promoters, teams, venues, and professional resellers.
• Collaborate across departments to resolve customer and partner requests.
• Develop expertise in live event ticketing products, services, systems, and support procedures.