French Customer Support Agent (Bench Team)

Location: Hybrid role in Bellevue, Washington, generally requiring two days per week in the Bellevue office.

Salary: $23.00–$25.50 USD per hour for candidates based in Washington State.

Company

hirify.global is a technology solutions firm headquartered in Bellevue, Washington, connecting strategy and execution across AI, cloud, data, product development, and emerging technology.

What you will do

• Provide accurate, personalized customer support through tickets and client-facing communication channels.
• Research, troubleshoot, and resolve customer, account-related, and escalated issues within the approved scope.
• Work toward efficient first-contact resolution while meeting service-level, quality, productivity, and customer-satisfaction standards.
• Use multiple systems, knowledge bases, desktop tools, and communication platforms, including Mattermost.
• Create and update knowledge-base articles and share feedback about recurring issues and customer trends.
• Collaborate with internal teams and support managers with agent onboarding and additional customer-experience initiatives.

Requirements

• At least one year of customer-service experience or equivalent relevant experience.
• Associate degree or an equivalent combination of education and experience.
• Written fluency in French and English.
• Strong written communication, interpersonal, organizational, research, critical-thinking, and problem-solving skills.
• Experience working across computers, multiple systems, support tools, and Microsoft Office or related productivity software.
• Ability to troubleshoot common computer and network issues, manage deadlines, remain professional under pressure, and work independently.

Nice to have

• Bachelor’s degree.
• Knowledge of or interest in online gaming.
• Experience with account-related support tickets, ticketing systems, or customer-support platforms.

Culture & Benefits

• Hybrid work with additional flexibility based on the work-from-home policy and business needs.
• Scheduled weekend and holiday coverage may be required, and schedules may change according to operational needs.
• Time-off availability may be limited during peak business periods.
• Eligible employees may receive medical, dental, and vision coverage, FSA, 401(k), paid time off, and parental leave.
• Professional growth and development opportunities are available.