Customer Support Agent L1 (Italian)

Location: Belgrade, Serbia

Company

hirify.global provides a unified commerce platform, payment capabilities, and technology services for retailers and restaurants worldwide.

What you will do

• Resolve recurring and standard customer hardware and software problems.
• Coordinate with NCR and third-party vendor technicians to resolve technical incidents.
• Provide technical support for installing, configuring, and updating equipment and software.
• Track incidents, review histories for recurring faults, and prepare daily and weekly performance reports.
• Allocate engineer appointments, assign workloads against service-level agreements, and update work orders.
• Apply troubleshooting checklists and desktop diagnostic tools, including guided remote fixes and escalated call handling.

Requirements

• Fluent Italian and English
• Basic PC literacy, keyboard proficiency, and familiarity with Windows applications and tools.
• Problem-solving and analytical skills.
• Strong verbal, written, listening, and relationship-building skills.
• High school diploma.

Culture & Benefits

• Full-time employment.
• Opportunity to participate in product and customer-base training.
• Employment is conditional on passing applicable screening criteria.
• Commitment to equal employment opportunity and an inclusive workplace.