Product Support Specialist (AI)

Location: Austin, Texas, United States; hybrid with attendance at the assigned office at least 3 days per week

Salary: $50,000–$55,000 USD annually; additional equity and benefits may apply

Company

hirify.global provides an intelligent content management platform that supports collaboration, content security, enterprise workflows, and AI-enabled business transformation.

What you will do

• Become a technical expert in a product domain within the hirify.global product suite.
• Troubleshoot customer issues and help users improve their use of hirify.global products across phone, email, and web-based screen-sharing channels.
• Develop creative solutions and workarounds for product-related customer problems.
• Represent customer needs and usage insights to Product and Engineering teams.
• Collaborate with Customer Success, Software Engineering, Implementation Consulting, Solutions Engineering, Security Operations, Release Management, and Product Management.
• Build technical and professional skills through training and continued education.

Requirements

• BA/BS degree or equivalent work experience.
• At least 1 year of experience in Product Support, Admin Experience Support, or a similar role is a plus.
• Technical aptitude, curiosity about how software works, and a willingness to learn.
• Ability to manage a high volume of customer interactions and provide clear written and verbal communication.
• Strong troubleshooting, attention to detail, prioritization, and independent decision-making skills.
• Ability to work from the assigned Austin office at least 3 days per week.

Culture & Benefits

• Community and in-person collaboration are core parts of the work culture.
• Ongoing training and education are available in tooling, web development, project management, and personal development.
• Employment includes benefits and potential equity eligibility.
• hirify.global supports diversity, inclusion, and reasonable accommodations throughout the hiring process.