Manager, Solutions Consulting (Observability)

Location: Remote role associated with Albany, New York; Atlanta, Georgia; Miami, Florida; or Philadelphia, Pennsylvania, USA

Estimated on-target earnings: $226,000–$283,000 USD, including salary and target sales incentives; eligible for a commission plan.

Company

hirify.global develops an intelligent observability platform that helps companies monitor complex systems and optimize digital applications in an AI-first environment.

What you will do

• Lead the development and growth of the Solutions Consulting team and expand the customer base.
• Manage services that improve time to value, product adoption, customer satisfaction, and alignment with business goals.
• Coach account teams on opportunity qualification, Proof of Value presentations, RFP responses, and business justification.
• Provide internal and external thought leadership on observability and business transformation.
• Escalate and resolve account issues by coordinating Technical Support, Sales, Engineering, and other teams.
• Partner with sales leaders and customer stakeholders while maintaining knowledge of hirify.global technologies.

Requirements

• 10+ years of customer-facing Solutions Consulting or Sales Engineering experience with a record of driving customer ARR growth.
• Experience building and managing Solutions Consultants, Technical Account Managers, technical shared services, Technical Customer Success, or Professional Services teams.
• Technical and SaaS experience, including the ability to communicate with technical customers.
• Experience creating sales strategies and scalable delivery models aligned with customer segments and growth projections.
• Strong mentoring, leadership, collaboration, empathy, humility, and listening skills.
• Bachelor’s degree or equivalent; experience with architecture, post-sales, service delivery, and recurring-revenue business models is preferred.

Nice to have

• Experience with web application development and architecture.
• Experience with generative AI tools or agentic AI technology stacks.
• Experience in the observability space.

Culture & Benefits

• Flexible workforce model supporting fully office-based, fully remote, and hybrid workplaces.
• Healthcare, dental, vision, parental leave and planning, and mental health benefits.
• 401(k) plan with company match.
• Flexible time off, 11 paid holidays, and volunteer time off.
• Inclusive environment focused on diverse backgrounds, abilities, and perspectives.

Hiring process

• Identity and employment eligibility verification is required.
• A criminal background check is required.
• Certain roles may require an export compliance assessment.