Customer Care Specialist (Environmental Services)

Location: Jerome, Idaho, USA

Company

hirify.global provides recycling, waste, hazardous waste, environmental, and sustainability services across North America.

What you will do

• Resolve complex escalated customer service concerns with supervisor support and oversight.
• Respond to customer concerns through phone and email with professional, empathetic, and courteous communication.
• Collaborate with Business Unit and Customer Resource Center personnel to develop effective and innovative solutions.
• Record customer interactions and service data in Salesforce, RISE, knowledge management, mapping, Infopro, billing, and route-scheduling systems.
• Perform root cause analysis, review calls and reporting data, and identify recurring customer issues.
• Develop and refine action plans with Business Unit and Customer Experience teams to improve escalation processes.

Requirements

• High school diploma or G.E.D.
• At least two years of experience in a call center or customer service environment with direct customer contact.
• Experience handling escalated customer service issues and responding to inbound inquiries.
• Experience with upselling and closing new business opportunities.
• Knowledge of company products, services, sales, and procedures, plus strong problem-solving and interpersonal skills.
• Ability to work in Jerome, Idaho, USA.

Culture & Benefits

• Medical, dental, and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability, life insurance, and accidental death and dismemberment insurance.
• Employee and Family Assistance Program, employee discounts, and paid time off.
• Retirement plan with company matching and an Employee Stock Purchase Plan.
• Inclusive, human-centered culture focused on customer service, safety, environmental responsibility, and sustainability.