Customer Relations Specialist III (PSA)

Location: Jersey City, New Jersey; full-time onsite five days a week, Monday through Friday, 3:00 p.m.–11:30 p.m.

Hourly range: $24.50 per hour, with possible shift differential pay.

Company

hirify.global provides authentication, grading, vaulting, and sales services for collectibles, including trading cards, autographs, comic books, coins, video games, tickets, and memorabilia. PSA is a major trading card authentication and grading business within the group.

What you will do

• Resolve customer queries by clarifying issues, investigating causes, and explaining appropriate solutions.
• Process customer adjustments and maintain accurate account information.
• Handle customer claims, shipping and handling concerns, and other customer resolutions.
• Provide accurate and complete information using department protocols.
• Collaborate with Operations and other departments to resolve customer issues.
• Update spreadsheets for incoming orders and escalate unresolved issues to leads or supervisors.

Requirements

• At least 3 years of relevant customer relations experience in a customer service environment.
• High school diploma or equivalent.
• Strong problem-solving, communication, listening, interpersonal, and organizational skills.
• Empathetic, detail-oriented approach with the ability to de-escalate customer situations and exercise sound judgment.
• Knowledge of Google Workspace systems.
• U.S. work authorization is required; employment eligibility is validated through E-Verify.

Nice to have

• College degree.
• Experience using Salesforce.

Culture & Benefits

• Temp-to-hire opportunity within the PSA Customer Relations team.
• Cross-functional collaboration with Operations departments.
• Possible shift differential pay for the evening schedule.
• Accommodation support is available during the application and interview process.

Hiring process

• Video interviews require candidates to keep cameras on unless an accommodation is arranged.
• Some interview steps may take place by phone, and an onsite interview may be requested during the final stages.