Customer Support Specialist

Location: Remote within the United States; applicants must be authorized to work for any employer in the U.S. The schedule is full-time, five days per week, and may include evenings, weekends, and holidays.

Company

Logistics and delivery technology platform providing same-day, big-and-bulky, ship-from-store, and distribution-center-to-door delivery solutions through a nationwide driver network.

What you will do

• Provide phone, email, and text-based support to customers, partners, users, and other community members.
• Use active listening, empathy, and professionalism to understand and resolve customer concerns.
• Balance response speed and efficiency with a high-quality customer experience.
• Monitor in-progress deliveries and take corrective action when necessary.
• Manage non-standard delivery situations with urgency and professionalism.
• Log interactions accurately in Salesforce and collaborate with teams across the business to maintain seamless delivery experiences.

Requirements

• At least 2 years of customer service experience, preferably in technology or logistics.
• Strong written and verbal communication skills with diverse personalities.
• Ability to troubleshoot, solve problems quickly, and work in a fast-paced environment with changing requirements.
• Ability to receive and implement feedback and navigate uncertainty proactively.
• Ability to work non-standard hours, including evenings and weekends.
• Must be authorized to work for any employer in the United States; visa sponsorship is not available.

Nice to have

• Experience with Salesforce.

Culture & Benefits

• Remote-first work environment with a monthly work-from-home stipend.
• Company-paid health insurance for the employee.
• 401(k) plan with company match.
• Generous paid time off, paid wellness days, and inclusive family leave.
• Tuition and student loan repayment assistance.
• Paid sabbatical leave for tenured employees.