Customer Care and Sales Advisor Supervisor

Location: In-office position supporting operations in Idaho, with locations in Idaho Falls, Pocatello, and Twin Falls

Company

hirify.global, through its Sparklight brand, provides connectivity services and focuses on customer relationships and community service.

What you will do

• Supervise, coach, train, and develop Customer Care and Sales Advisors.
• Coordinate team schedules and daily customer care, retention, and sales operations.
• Support advisors with billing, scheduling, product changes, disconnect requests, and service concerns.
• Handle escalated customer interactions and promote professional, empathetic resolutions.
• Monitor customer satisfaction, response times, retention, quality assurance, and sales KPIs.
• Identify workflow improvements and strengthen customer loyalty through feedback analysis and cross-functional collaboration.

Requirements

• High school diploma or GED required; an associate or bachelor's degree is preferred.
• At least two years of experience in customer service, retention, sales, or a related supervisory role preferred.
• Demonstrated leadership, coaching, team development, communication, and problem-solving skills.
• Ability to manage escalated customer situations with professionalism and empathy.
• Experience with customer service systems, ticketing platforms, and performance reporting tools.
• Ability to work in an office in Idaho Falls, Pocatello, or Twin Falls.

Nice to have

• Working knowledge of hirify.global products and services.
• Associate or bachelor's degree.

Culture & Benefits

• Medical, dental, and vision coverage begins on the first day.
• Life insurance, paid vacation, holidays, and personal days are provided.
• 401(k) plan with a 100% company match up to 5% from the first day.
• Tuition reimbursement of up to $5,250 in the first year.
• Collaborative work environment with recognition programs and career advancement opportunities.

Hiring process

• Employment offers are conditional on successful background, drug, and reference checks.