Customer Relations Specialist II, PSA (Temp to Hire)

Location: Jersey City, New Jersey, United States; full-time onsite, 5 days per week, Monday through Friday, 3:00 PM–11:30 PM

Salary: $22.50 per hour, with possible shift differential pay.

Company

hirify.global provides authentication, grading, vaulting, and sales technology and services for trading cards, autographs, comics, coins, video games, tickets, and memorabilia through brands including PSA.

What you will do

• Resolve customer queries by clarifying issues, investigating causes, and explaining appropriate solutions.
• Collaborate with Operations and other departments to address customer concerns.
• Provide accurate and complete information using department protocols.
• Process customer account adjustments and continuously update incoming-order spreadsheets.
• Exercise sound judgment when communicating with internal and external stakeholders.
• Escalate unresolved issues to the appropriate lead or supervisor.

Requirements

• Must be authorized to work in the United States; employment eligibility is validated through e-Verify.
• At least 2 years of relevant customer relations experience; strong customer service experience and customer resolution skills.
• High school diploma or equivalent; a college degree is preferred.
• Strong problem-solving, communication, listening, interpersonal, organizational, and detail-orientation skills.
• Ability to remain composed, empathetic, open to ideas, and willing to try new approaches.
• Ability to use Google Workspace; Salesforce knowledge is preferred.

Culture & Benefits

• Temp-to-hire opportunity within the PSA Customer Relations team.
• Cross-functional collaboration with Operations and other departments.
• Role is performed onsite in a customer relations operations environment.
• Physical requirements include extended sitting or standing, frequent computer and phone use, and lifting or moving materials up to 40 pounds.

Hiring process

• Video interviews require candidates to keep their cameras on; some interview steps may take place by phone.
• Remote-role candidates may be asked to attend an onsite interview during the final stages, at the company’s discretion.