Senior UX Researcher (Healthcare)

Location: Remote within the USA. In-office events at the Mississauga and/or Salt Lake City offices may require travel, including onboarding, team events, and semi-annual or annual meetings. Limited travel to customer sites is required, approximately four times per year.

Salary: $66.73–$74.13 USD per hour.

Company

Healthcare technology company providing a platform, long-term and post-acute care data, and integrations for provider organizations.

What you will do

• Partner with Product and UX Design on opportunity discovery, ideation, and research planning.
• Lead end-to-end research, including participant recruitment, discussion guides, interviews, surveys, usability testing, remote feedback, and prototype-based studies.
• Conduct user outreach, use-case discovery, persona and journey mapping, validation, and usability research.
• Analyze and synthesize qualitative and quantitative findings into actionable product and design recommendations.
• Lead workshops, communicate research decisions to leadership, and provide project leadership to researchers and designers.
• Collaborate with Engineering, Customer Success, Data Science, Customer Insights, and subject matter experts to strengthen research practices.

Requirements

• 5+ years of experience as a UX researcher or in a similar customer-focused research role.
• Bachelor’s degree in psychology, statistics, human-computer interaction, information systems, or a related field.
• Experience creating research strategies and discovery plans, selecting methodologies, conducting studies, and synthesizing findings.
• Strong qualitative and quantitative research, communication, presentation, persuasion, and negotiation skills.
• Experience with Dovetail, User Interviews, Salesforce, SurveyMonkey, Qualtrics, Pendo, or similar research and analytics tools.
• Experience using AI tools such as Claude and Microsoft Copilot, plus willingness to travel to customer sites approximately four times per year.

Nice to have

• Experience researching healthcare, medical, regulated, payer, acute-care, or financial applications.
• Experience collaborating in Figma and Miro and contributing to prototype-based research.
• Cross-functional collaboration experience across Product, UX Design, Engineering, Customer Success, Data Science, and Customer Insights.

Culture & Benefits

• Remote work arrangement within the USA with periodic in-office events.
• Opportunities to contribute to healthcare innovation and products serving more than 30,000 provider organizations.
• AI tools and training support for research, collaboration, and decision-making.
• Privately held, founder-led environment with investment in research and development.