Senior UX Researcher (Healthcare)

Location: Canada — Remote or Mississauga, Ontario — Hybrid. Remote employees must travel to the Mississauga and/or Salt Lake City offices for onboarding and selected team events. The role also includes limited travel to customer sites, approximately four times per year.

Salary: $60.00–$66.68 CAD per hour.

Company

hirify.global is a privately held health technology company providing a healthcare platform and integrated marketplace for more than 30,000 provider organizations.

What you will do

• Partner with Product and UX Design on opportunity discovery, ideation, research planning, and participant selection.
• Lead end-to-end research, including recruitment, discussion-guide development, interviews, surveys, usability testing, facilitation, analysis, synthesis, and presentation of findings.
• Conduct user outreach, use-case discovery, persona and journey mapping, validation, and prototype-based research.
• Translate customer feedback and qualitative and quantitative data into product strategy and UX design recommendations.
• Lead workshops, communicate research decisions to leadership, and provide project leadership to researchers and designers.
• Collaborate with Engineering, Customer Success, Data Science, Customer Insights, and internal subject-matter experts to strengthen user-centered outcomes.

Requirements

• 5+ years of experience as a UX researcher or in a similar customer-focused research role.
• Bachelor’s degree in psychology, statistics, human-computer interaction, information systems, or a related field.
• Ability to develop research strategies and discovery plans, select methodologies, conduct studies, and synthesize findings.
• Strong qualitative and quantitative research, communication, presentation, persuasion, and negotiation skills.
• Experience with Dovetail, User Interviews, Salesforce, SurveyMonkey, Qualtrics, Pendo, or similar research and product-experience tools.
• Experience using AI tools such as Claude and Microsoft Copilot in research work.

Nice to have

• Experience researching healthcare, medical, regulated, payer, acute-care, or financial applications.
• Experience collaborating in Figma and Miro and conducting prototype-based research.
• Experience collaborating across Product, UX Design, Engineering, Customer Success, Data Science, and Customer Insights.

Culture & Benefits

• Six-month contract with remote or hybrid work options in Canada.
• Meaningful work focused on improving healthcare delivery and patient outcomes.
• Access to research and development resources and opportunities for professional growth.
• AI-enabled workflows, training, and development focused on practical use of AI tools.
• Accommodation support is available during the selection process.

Hiring process

• The recruiter can provide additional information about total rewards and compensation during the hiring process.
• Candidate accommodations can be requested for any stage of the selection process.